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Email us 24 hours a day, seven days a week!
Lost or Stolen Credit Card – (607) 724-5876 during business hours. On weekends, holidays or after credit union hours call 800-442-4757.
Lost or Stolen Debit Card – (607) 724-5876 during business hours. On weekends, holidays or after credit union hours call 800-472-3272.
Gift Cards 24 hour number – (866) 833-2370. Gift cards can not be blocked by Credit Union Staff. Please call toll free number 24/7.
If you wish to file a complaint, you may do so by contacting the Supervisory Committee at:
Horizons FCU Supervisory Committee
c/o Firley, Moran, Freer & Eassa, CPA, P.C.
125 East Jefferson St., Suite 920
Syracuse, NY 13202
Please note: The above e-mail address is not a secure means of communication. Please DO NOT send account numbers, inquire about specific account information, or request changes to your account when corresponding through email. For account related inquiries, please visit your nearest Horizons FCU location or call us at (607) 724-5876.